Our Business Success
Throughout our journey, these principles have shaped who we are and how we operate. They are more than words; they are the pillars of our success, guiding every decision and action we take. With honesty as our compass, excellence as our standard, and loyalty to our stakeholders, we strive to exceed expectations and build enduring relationships.
Our Core Values
Honesty:
We value uncompromised honesty in all aspects of our business. We maintain objectivity, openness, fairness and responsibility when dealing with our customers and the public.
Loyalty:
We value personal commitment and loyalty as essential to the best interests of our stakeholders. Loyalty is the foundation upon which trust is built within our Bank and the communities we serve.
Excellence :
We deliver what we promise-and add value that goes beyond what is expected. We achieve excellence through continuously developing-and deepening-our knowledge of our business, and the skills of everyone within it; developing creative solutions and putting them into action.
Great place to work.
LCB strives to be a workplace that teammates work collaboratively to achieve results; in which employees act responsibly and are empowered to make the right decisions for our customers and each other; in which every employee has the opportunity to achieve his or her full potential.
Customer-driven.
Our objective is to help make financial lives better for the customers we serve. We listen to what our customers want and connect across our Bank to deliver the value they need. We are focused on making customer interactions easier, our expertise more accessible, and our relationships more human. And, as we experience success, it is shared with those we serve, our communities and our shareholders.
Professionalism:
We value professionalism, knowing it is of the utmost importance in adhering to the principles that guide our actions in the Bank. We are dedicated to the vision of service and take pride in our never-ending quest to maintain excellence in service delivery.
La Community Bank is also guided by Operating Principles that define how we operate the Bank and satisfy the needs of our customers.
Manage risk
We keep our Bank strong, help our customers achieve their goals, and deliver consistent returns for our shareholders through effective management of Risk. We maintain strong, consistent risk management practices across all lines of business, and every employee is held accountable for managing risk. Operational excellence.
Over the years, we have narrowed our focus to concentrate on the services that matter most to our customers. We are reducing expenses in non-core activities, and investing in other growth opportunities for the Bank. Deliver value to our shareholders.
We do more for our customers than any other Non –Bank financial services company can. By making financial lives better for those we serve, we are driving growth and delivering the kind of returns our shareholders expect and deserve.
How we create value:
- Acting with absolute integrity
- Collaborating, supporting and respecting one another
- Communicating openly, honestly and frequently
- Developing a highly motivated, valued and diverse workforce
- Optimizing our financial and physical resources
- Simplifying and improving our processes continuously